We are an employee-centric company that truly appreciates our team members and their value to our customers and the missions they support. We pride ourselves on being forward-leaning thinkers and fostering teams that are and continue to be technically proficient and technically capable across a comprehensive range of cyber mission areas. OneZero full-time employees receive an extremely competitive benefits package that includes health/dental/vision/life insurance plans, 401K with company matching, PTO & paid holidays, employee referral program, and educational assistance. Additional details can be found on our website at: https://www.onezerollc.com/careers/

Position Title: Configuration Manager

Location: Ashburn, VA

Clearance: Secret

Job Summary

The Configuration / Change Manager will play a pivotal role in ensuring the integrity and stability of our organization's IT infrastructure in the cyber security operations center (SOC) for Customs Border Protection (CBP). The primary responsibility will be to oversee the management and control of configuration items (CIs) throughout their lifecycle, from initial identification through to decommissioning. Additionally, you will be responsible for implementing and overseeing change management processes to facilitate controlled and efficient alterations to our systems and services.

Responsibilities•Identify and document all configuration items (CIs) within our IT environment, including hardware, software, documentation, and other components.•Work with different teams and implement ICR, CR, EBF, Routine CR, and firewall requests as needed. •Maintain ticketing system and or Config Management database to accurately track and manage all CIs and their relationships.•Implement and enforce configuration management policies, standards, and procedures to ensure consistency and accuracy across the organization.•Conduct regular audits and reviews to verify the accuracy and completeness of configuration data.•Develop and implement change management processes and procedures to effectively control and manage changes to the IT infrastructure.•Evaluate change requests for potential impact on existing configurations, services, and systems, and assess risks accordingly.•Ensure that changes are properly documented, tested, and authorized before implementation to minimize disruptions and mitigate risks.•Collaborate closely with IT teams, stakeholders, and vendors to gather information, assess requirements, and implement changes in alignment with business objectives.•Communicate effectively with all relevant parties to ensure awareness of upcoming changes, potential impacts, and resolution of any issues or conflicts.•Provide training and guidance to IT staff on configuration and change management processes, tools, and best practices.

Qualifications
•Strong customer interfacing experience•Experience with ITIL practices•5 years experience with Configuration / Change Management •Experience with Microsoft applications including Word, Excel, and Outlook, Ticketing system such as ServiceNow•Strong communication skills •Excellent analytical and problem-solving skills, with meticulous attention to detail.

Clearance: In addition to specific security clearance requirements all CBP SOC employees are required to successfully complete a CBP Background Investigation to support this program

Required Certification

ITIL Service Management Foundation Certification (ITILv4)

OneZero Solutions, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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To request an accommodation, please contact us at recruiting@onezerollc.com or call (202) 987-2580.